- An open-minded approach
- An ability to "listen"
- No pre-defined answers in one's mind
- Empathy and respect
- A willingness to change one's opinion/notions if the discussion demands
What do we do instead:
- We come with a pre-defined set of answers (reciting them in our minds even as we enter the meeting room)
- We don't listen; we state our opinion
- We fail to empathize--a difficult skill anyways
- We cling on to our opinion no matter what the situation demands
- We follow set rules that may have worked once upon a time in other situations but may not in "this" one
Result: A frustrating, fruitless experience for all involved.
How can we change this?
We need to understand and develop two skills that are most crucial to successful discussions, management, team building, and any other activity involving more than one working cohesively together.
Listening skills has been discussed across forums and various platforms; I will not delve into it here.
However, empathy is still a new concept and gaining ground after Daniel Goleman's book Emotional Intelligence.
Empathy is now seen as a quintessential requirement from managers and everyone else working with people. Currently, along with IQ scores, EQ scores are also deemed equally important to gauge a person's ability to handle a team, interpersonal relations at work, handle clients, and so on.
According to John Kotter of Harvard Business School:
“Because of the furious pace of change in business today, difficult to
manage relationships sabotage more business than anything else - it is
not a question of strategy that gets us into trouble; it is a question
I have seen and experienced various interplay and interactions at work where often an ability to empathize and listen would have effectively and quickly resolved the situation.
Test your EQ here. My score is 49 on a scale of 45-54. What's yours? Be honest!
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